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DoubleTree Hotel in Miami - OK
06/28/2010It is a nice enough hotel, but there were no drawers to hold clothes, no refrigerator or microwave to use. you have to pay for everything, parking each day, things ...
It is a nice enough hotel, but there were no drawers to hold clothes, no refrigerator or microwave to use. You have to pay for everything, parking each day, things in frig (no room for your own food), snacks in room. And housekeeping did not come in a timely manner, one day they didn't come until 7:00 that night and I had to ask them to come and one day they didn't make one bed. The pool area is nice, but personnel people weren't very friendly.
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grand hotel experience on 5/15/10
06/05/2010Room was very nice , staff was friendly and helpful, however the air conditioning in the room quit working at approx. 7 pm and it was almost 10pm before we were ...
room was very nice , staff was friendly and helpful, however the air conditioning in the room quit working at approx. 7 pm and it was almost 10pm before we were moved to a condo that actually had air, which in my opinion was something that should have been done immediately. we also found some little red ants in the room which made us wonder about how clean the room actually was, although i must admit i saw nothing that indicated the room had not been cleaned properly. we were told that the hotel would make it "right" with us but as of this writing i have seen no action by this establishment to make it "right" in conclusion, because the staff was so friendly and professional i can not help thinking my experience was an anomaly and not the norm and would probably give them a second chance
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NOT CLOSE ENOUGH TO SOUTH BEACH
04/27/2009Not close to south beach . driving its a good 15min with no traffic. good thing about the hotel was that you could walk about a block down to the bus ...
NOT CLOSE TO SOUTH BEACH . DRIVING ITS A GOOD 15MIN WITH NO TRAFFIC. GOOD THING ABOUT THE HOTEL WAS THAT YOU COULD WALK ABOUT A BLOCK DOWN TO THE BUS STATION AND TAKE THE ""S"" BUS TO SOUTH BEACH(NOT SAFE AT NIGHT) BUT IT TOOK ME 25MIN ON THE BUS TO GET THERE.THE CABS ARE $22 TO THE AIRPORT THE AIRPORT IS ABOUT 15 MIN AWAY.ROOM SERVICE IS REALLY EXPENSIVE.THERE IS NOTHING AROUND THE HOTEL TO DO OR EAT EXCEPT FOR WHAT IS INSIDE THE HOTEL .THE HOTEL PUT A HOLD OF $50 ON MY CARD EVEN THOUGH I DID NOT USE ANYTHING IN THE ROOM AND PRE-PAID FOR EVERYTHING THRU TRAVEL WEBSITE.FRIDGE IN ROOM IS ONLY OPENED IF YOU USE IT AS A MINI BAR SO NO FRIDGE IS AVAILABLE THE ICE MACHINE IS NEAR ELEVATOR TOO FAR OF A WALK!!!THE RESTAURANTS AND THE COUPLE OF STORES THAT THEY HAVE ARE EXPENSIVE AND SELL MOSTLY OVERPRICED UGLY STUFF!!!RESTAURANTS IN THE HOTEL ARE OVERPRICED,THERE IS A SMALL DELI IN THE HOTEL BUT THAT IS EXPENSIVE TOO AND THE FOOD IS NOT GOOD EITHER.THE ROOMS ARE ALL OUTDATED WITH FURNITURE THAT THE HOTEL MNGR CLAIMED WAS A BEACHY AND UPDATED LOOK,NOT AT ALL THEY WERE DISCOLORED AND ALL SCRATCHED!!!THE BED WAS VERY COMFORTABLE,THE BAY VIEW WAS VERY PRETTY,THE HOUSEKEEPING WAS VERY GOOD!! AND THE ROOM WAS VERY COMFORTABLE AND BIG.MAKE SURE TO ASK FOR A ROOM NEAR THE ELEVATOR OTHERWISE PLAN TO WALK ABOUT 1/4 MILE TO GET TO THE ELEVATORS.THE POOL WAS OK,CLEAN.NEVER USED IT!!THERE IS A NICE BAR DOWNSTAIRS OUTSIDE IN A PATIO AREA WITH PLACES TO SIT AND THE BAY RIGHT IN FRONT OF YOU,THAT WAS NICE!HOTEL CONNECTS TO THE MARRIOTT NEXT DOOR WHICH SHARES THE FACILITIES/RESTR CONCIEGE TOUR OF MIAMI WORTH IT!!!NO BREAKFAST INCLUDED!!
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Beware of hidden costs
12/26/200730/day to park with no real options offered. you can park on the streets nearby but that is not really an option in my opinion. charge for internet in ...
$30/day to park with no real options offered. You can park on the streets nearby but that is not really an option in my opinion. Charge for Internet in room unless you are a Hilton's member. Bellstaff and Valets do not report to Hotel management and they were incredibly rude and non-responsive to requests for assistance. There is one elevator and some rooms are VERY far away from them. It is a beautiful location and the restaurants were great but that did not make up for other problems. I lived in Miami previously and also have worked in hotels here and found the Customer Service in this property severely lacking. We are in town, over Christmas, because my father was rushed to the hospital here on Dec. 21st. - I thought we got lucky when we found this "good buy" but it has just made an already difficult trip almost unbearable.
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A great location
10/18/2007This hotel is located in a great spot near many places. we booked this hotel because we were taking the caribbean cruise and thought it was close enough to the ...
This hotel is located in a great spot near many places. We booked this hotel because we were taking the caribbean cruise and thought it was close enough to the port where we could walk. It is close within driving distance, but way too far to walk with luggage. The only problem with this hotel is the parking and you have to pay 24.00 for a valet to park it. Other than that this hotel is beautiful. It is about 10 minutes from Miami and South Beach and other areas of interest. The hotel has tons of shops, restaurants and activities on the premises. The pool and spas are beautiful and they have an amazing view of the port and city.
